1. INTRODUCTION

This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply any of the products listed on our website www.level-keepplaying.com ("our website") to you.

Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions (hereafter referred to as "T&C's"). If you have any questions or feel unsure about any of the content please contact Customer Service Team before placing an order via email: level.keepplaying@gmail.com. Print these Terms & Conditions and keep a copy of them for your reference.
We have written these T&C’s with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.

Here’s the terminology:
Contract - means any purchase of items from our site between us and you for which these T&C’s are used for.
Conditions - means the standard T&C’s of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.
Goods - means the products or services which we have sold to you in accordance with our T&C’s. We – means LEVEL, and “us” and “our” shall hold the same meaning.

Within these T&C’s we shall use headings to aid your understanding of the document.

 

2. ABOUT US

FORA designs, makes and sells handcrafted eyewear and sunglasses online.

If you have any questions, queries or concerns no matter how big or small we’ll give you the best advice we possibly can. Please contact our support team via e-mail at info@fora.pt We aim to respond to all e-mail queries within 24 hours, Monday through Friday.

Any transaction you enter into with us through our official website (fora.pt) is entered into with FORA, our legal entity which owns the FORA brand, and owns and operates this website. Our official company details are:

Name: Brisas Anónimas, Lda

VAT (number): 516 607 391

Address: Rua Embaixador Teixeira de Sampaio, 3 2C, 1350-401

 

3. ABOUT THE USE OF THIS WEBSITE AND OUR COMMUNICATION

Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with any of these, we would advise you to discontinue the use of our site. Our website is provided to you for your personal use only.
These terms and conditions will apply to all usage and orders placed on this site. Customers accessing the website will be responsible for compliance with local legislation.

We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.

By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.

As part of our effort to make further improvements to our services we provide to our customers, telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.

All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.

4. PRICING POLICY

All prices shown in the website are in Euro's and inclusive of VAT at 23%. Where applicable, VAT may change from time to time.

 

5. DELIVERY CHARGES

The delivery cost will depend on the geographic location of your shipping details.

Please check our shipping page page for further details.

6. PAYMENT

We accept Visa credit card, MasterCard credit card, debit card and PayPal. If you have a Portuguese bank account we also accept MB payments and Payshop. We take payment from your card at the time you place the order on our website.

All credit card and debit card holders are subject to validity checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

7. DESCRIPTION OF PRODUCTS AND AVAILABILITY

 

If an item sells out, we will take it off display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will continue to process the remaining items of your order.

8. SHOPPING, REGISTERING AS A CLIENT AND PLACING AN ORDER

We have tried to make shopping with us as easy as possible. If you would like to place an order, you can do so in two ways. Firstly, you can register an account with us. You will then be given a unique personal log-in name and password combination by email. Your personal details will be stored behind your log-in name and password and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place your order.
If you wish to place an order, select the desired pair of glasses, including your chosen color and press the “Add to Basket" button. When you have finished shopping, click on the "Place Order" button. This starts the payment process. Check your details carefully and enter the address you want your order delivered to.

Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you to not receive our messages.

You are solely responsible for any abuse of your account such as when someone else places an order using your password. When placing an order, you have agreed that these Terms and Conditions apply to such order. If you suspect your account is being abused, please contact our Customer Service Team: level.keepplaying@gmail.com

9. DELIVERY

When your order has been shipped we will send you a dispatch confirmation by email. This will include a track and trace code which will allow you to track your order.
We send the goods that you have ordered through CTT express or DHL depending on your location. The place of delivery is deemed to be the shipping/delivery address that you provide in your order. If you have provided us with the wrong address or would like to change it, please contact us within 24 hours of placing your order. Unfortunately, we are unable to change the delivery address after this period of time.

We aim to deliver your order within a maximum period of up to 6 business days however unfortunately; we are unable to guarantee this.

If you are not at home during the day our carrier will attempt a new delivery in the following day(s). They will also provide the option for a scheduled delivery time. It is important that you give the right address when placing the order. Please note it's not possible to have your order delivered to a P.O. Box.

If the goods are lost or damaged in transit, please let us know within 15 business days after, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund.

Please check our returns & exchanges page for further details.

10. RETURNS & EXCHANGE PROCESS

We offer a 14 days returns policy from the delivery date of your package. You may request to return or exchange any item except in the specific cases when prescription lenses have been applied. In order to receive a return/exchange authorization please send us an email (level.keepplaying@gmail.com) with the order number at the earliest possible. Your opinion is everything to us so please explain on the email the reason for your return/exchange so that we can keep improving every day.

All merchandise must be returned/exchanged to FORA HQ unworn and in like-new condition with the original packaging. Items must be returned accompanied by the official documentation (original receipt).
Items purchased from LEVEL online store cannot be returned or exchanged at stores selling LEVEL products. Items purchased on sale can only be exchanged.

LEVEL is not responsible for shipping costs that may incur regarding the return/exchange of a product. Refunds for returned products will be made as soon as possible, 30 days at the latest, after LEVEL’s office receives the returned product(s) and checks if they have not been worn and in like-new condition with the original packaging. The refund will be made to the credit/debit card that was used to place the order. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by our company.

In the event that the wrong product has been sent to you, we will fix this issue by sending you the correct item absent of shipping costs, once we have received the wrong item from you. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.

If the goods are lost or damaged in transit, please let us know within 15 days from the time your order was placed, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund.

Returns & Exchanges should be sent to the address below with following contact details:

Name: Brisas Anónimas, Lda

Address: Rua Embaixador Teixeira de Sampaio,3 2C, 1350-401 Lisboa

11. WARRANTY

All our products are warranted for twenty-four months (2 years) from the date of purchase against manufacturer defects. Coverage is valid only with the proof of purchase (original receipt). Alteration of LEVEL products will void warranty. During the term of this warranty, LEVEL will replace any current style, which is deemed by LEVEL to possess a manufacturer’s defect. Scratched racquets or other wear and tear as a result of normal use are not covered by this warranty.

Certain conditions may invalidate warranty coverage including but not limited to:

• Excessive use

• Visible scratches

• Any type of abuse or mistreatment

For warranty or replacement service, please contact our customer support team at level.keepplaying@gmail.com

12. FRAME INFORMATION & CARE

LEVEL bears the CE mark showing that complies with the essential safety requirements set by European Directive 89/686/EEC, subsequent revisions and meet the EN ISO 12312-1 standard.


To protect your racquets, store them in a cool and dry place. Avoid exposure to high temperatures such as the heat in a car without conditioning (e.g. car dashboard) because high temperatures may alter the features of the racquets. 

For the best protection, please store in the neoprene bag provided.

13. COMPLAINTS PROCEDURE

We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by email level.keepplaying@gmail.com
at the earliest possibility clearly explaining the feedback you have. We endeavor to reply to any customer complaints as soon as possible and within a maximum of 15 days.

14. DATA PROTECTION, PRIVACY AND SECURITY

We have adopted a Privacy Statement that you should refer to in order to fully understand how we collect and use your information. For more information please see our separate document on Data protection, Privacy and Security on our Privacy Page.

15. COPYRIGHT

This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of LEVEL. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written.

16. LIABILITY AND INDEMNITY

Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. In relation to our contractual obligations to supply the goods following acceptance of orders placed on our website; we will not be liable for any loss or damage whatsoever, in any way connected with your use of the website.

17. APPLICABLE LAW

All purchases made on the website www.fora.pt are subject to Portuguese legislation. Regardless of where you access this site, you agree that any action at law or in equity arising out of or relating to these T&C’s shall be filed and adjudicated only to the Court District of Lisbon, Portugal, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and the Company or any of its affiliates.

18. COOKIE POLICY

In common with many websites, we use "cookies" to help us gather and store information about visitors to our site (www.level.keepplaying@gmail.com). A cookie is a small data file that our server sends to your browser when you visit our site. The use of cookies helps us to assist your use of certain aspects of this site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

We may use information from cookies for the following purposes: traffic monitoring, for example, the IP address from which you access the site, the type of browser and operating system used to access this site, the date and time of your access to this site, the pages you visit, and the Internet address of the website from which you accessed our site; to recognize repeat visitors for statistical/analytical purposes; or anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other personal information that you provide to us. Such purposes are: to customize or personalize your experience on our site; for example, so that we can greet you on the site by name; for transactional purposes, such as credit/debit card sales; or to monitor your use of this site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the site that you visit most often or by letting you know about features of this site that you have not accessed previously.

We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

19. GENERAL

These Terms apply to our information and offer to you, the agreement between us and any related communication. Please be aware that we may change our Terms and Conditions at any time. By placing an order, you agree that the latest version of these Terms and Conditions will apply to this.
These terms were last changed in November 2022.

In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control. This may include changes to legislation, regulations or restrictions placed by government.

These Terms and Conditions and any document referred to in them represent entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.